Pinpoint Teams Terms of Service

1. Acceptance and authority

By creating an account, accepting an invitation, or using Pinpoint Teams, you agree to these Terms and our Privacy Policy. If you use the service for a company or other organization, you represent that you are authorized to accept these Terms on its behalf.

A company workspace may include owners, managers, and drivers. Workspace owners and managers are responsible for inviting only authorized users and maintaining appropriate access.

2. The service

Pinpoint Teams provides live on-duty location visibility, shift and visit records, customer records, notes, proof photos, and related team-management tools. Drivers deliberately start and end shifts, check in at visits, and capture proof. Location and visit information can be incomplete or delayed because of device, permission, GPS, battery, operating-system, or network conditions.

The service is an operations aid. It is not an emergency service, dispatch guarantee, navigation system, electronic logging device, or substitute for supervision, safe-driving practices, employment policies, or legal compliance.

3. Accounts and workspace administration

You must provide accurate information, protect your credentials, and promptly notify us of suspected unauthorized access. You are responsible for activity under your account unless caused by our breach of these Terms.

The organization controls its workspace and may manage member access and business records. Drivers and other invited users should contact their organization about workplace policies or access decisions.

4. Location tracking and workforce responsibilities

Pinpoint Teams collects and shares a driver's precise location with authorized members of the same workspace only during an active shift, as described in our Privacy Policy.

Each organization is responsible for providing legally required notices, establishing an appropriate basis for workplace location tracking, obtaining any required consents, and using employee or contractor data in compliance with applicable labor, privacy, surveillance, and recordkeeping laws. Organizations must not use Pinpoint Teams for covert, unlawful, or off-duty tracking.

5. Customer data and content

As between the organization and FortuneTech Labs LLC, the organization retains its rights in customer records, notes, photos, and other content submitted to its workspace. The organization grants us the limited rights needed to host, process, transmit, back up, and display that content to operate and secure the service.

You represent that you have the rights and permissions needed to submit content and make it available to authorized workspace members. Do not upload unlawful content or sensitive information that is unnecessary for field operations.

6. Acceptable use

You may not use the service unlawfully; track a person without appropriate notice or authority; access another organization’s data; interfere with the service; introduce malicious code; bypass security or usage limits; reverse engineer protected portions of the service except where law permits; or use Pinpoint Teams to endanger, harass, discriminate against, or surveil a person improperly.

7. Service providers and third-party services

We use third-party providers for hosting, authentication, databases, storage, maps, messaging, notifications, email, and app distribution. Their availability and terms may affect parts of the service. Links to third-party services do not make us responsible for those services.

8. Trials, billing, cancellation, and refunds

Unless a separate order or promotional offer states otherwise, a paid Pinpoint Teams subscription costs USD $10 per workspace per month, plus USD $5 per active member with driving access per month. Owners and managers count as driving members when their driving access is enabled. Driving-member charges are based on enabled access, not hours driven or whether a member starts a shift. Pending invitations are not billed. Applicable sales tax is added where required, based on billing location and tax rules; the amount due is shown on the invoice or payment screen. Subscriptions are billed monthly in U.S. dollars and renew automatically until canceled.

Changes to active driving access take effect immediately and may produce prorated adjustments on the next invoice. Removing driving access does not by itself cancel the workspace subscription. Applicable seat quantities, limits, and charges are displayed in the workspace billing settings.

A standard free trial lasts 14 days, and no payment card is required to start it. If the owner adds a valid payment method during the trial, the subscription automatically converts to paid service and the first monthly charge is made when the trial ends, unless the subscription is canceled before then. The trial end date is displayed in Settings → Billing. If the trial ends without a valid payment method, or the first paid charge does not succeed, the workspace becomes read-only until payment and a valid subscription restore access.

A failed automatic renewal receives a seven-day grace period only after at least one successfully paid invoice. That period begins with the first failed payment attempt, and subsequent retries do not restart it. During that period, the payment provider may attempt the charge up to three times in total, including the original attempt. If payment is still unsuccessful when the grace period ends, the workspace becomes read-only until payment succeeds. Historical workspace data is preserved while access is read-only.

Workspace owners may cancel through Settings → Billing → Invoices and subscription, which opens the Stripe subscription portal. Cancel before the trial ends to avoid the first paid charge, or before the next renewal to avoid that renewal charge. Unless we state otherwise, cancellation takes effect at the end of the current trial or billing period, access continues through that date, and no prorated refund is provided for unused time in a paid period. Contact teamsupport@pinpointapp.me or use Settings → Help & support if you cannot access the cancellation controls. Uninstalling the driver app or stopping use of the service does not cancel the subscription.

Some workspaces may receive complimentary, pilot, or promotional access. Existing complimentary pilot workspaces do not require a payment card and are not automatically enrolled in paid billing or charged at the end of a standard trial. Any move to paid service will require a separate agreement or explicit enrollment by an authorized workspace owner.

Completed billing periods are non-refundable. We will refund duplicate or incorrect charges. We also offer a full refund of the first paid monthly charge when requested within seven days after that charge. For a later accidental renewal, we may refund only the latest monthly charge when the request is made within seven days and no driver in the workspace has gone on duty after that renewal. These limits do not restrict refund rights required by applicable law.

Request a refund or report a billing problem through Settings → Help & support or by emailing teamsupport@pinpointapp.me. Include your account email, company name, and the charge date or invoice reference. Do not send full payment-card details. Approved refunds are returned through the payment provider to the original payment method, subject to the provider’s and your bank’s processing times.

A refund does not by itself cancel a subscription. If we approve both a refund and cancellation, we will tell the workspace owner whether access ends immediately or at the end of the billing period. For a material service disruption, we may provide a reasonable proportional account credit or other remedy.

If a payment is disputed or charged back, we may place the workspace in read-only mode while the payment provider reviews the case. Drivers already on duty may finish their current shifts, but new operational activity may be restricted. If the dispute is resolved in our favor, we will restore access automatically when the subscription is otherwise valid. If the dispute is resolved against us, the workspace will remain read-only and we may cancel the subscription. Historical workspace data is not deleted solely because of a payment dispute.

We may improve, modify, or discontinue features. We will provide reasonable notice when a material change significantly reduces core paid functionality, when practicable.

9. Ownership and feedback

FortuneTech Labs LLC and its licensors own the service, software, branding, and related intellectual property, excluding customer data. If you provide suggestions or feedback, you allow us to use it without restriction or payment, but we do not acquire ownership of your confidential information through feedback.

10. Suspension and termination

You may stop using the service at any time. Workspace owners may request workspace deletion. We may suspend or terminate access for material breach, unlawful or unsafe use, security risk, nonpayment of agreed fees, or conduct that threatens the service or others. Where practical, we will provide notice and an opportunity to cure.

Termination does not erase obligations or rights that by their nature should survive, including payment, ownership, disclaimers, liability limits, and dispute provisions. Data handling after termination is described in our Privacy Policy and data-deletion page.

11. Disclaimers

To the maximum extent permitted by law, the service is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, title, and noninfringement. We do not promise uninterrupted service or that location, speed, arrival, route, visit matching, or other records will always be accurate or complete.

Nothing in these Terms excludes warranties or rights that cannot legally be excluded.

12. Limitation of liability

To the maximum extent permitted by law, FortuneTech Labs LLC will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, goodwill, or data arising from the service. Our total liability for claims relating to the service will not exceed the amount the organization paid for Pinpoint Teams during the 12 months before the event giving rise to the claim, or US $100 if no amount was paid.

These limits do not apply where prohibited by law or to liability that cannot legally be limited.

13. Governing law and disputes

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. Unless applicable law requires otherwise, disputes relating to these Terms or Pinpoint Teams will be brought in the state or federal courts located in Travis County, Texas, and each party consents to their jurisdiction.

14. Updates and contact

We may update these Terms as the service or law changes. We will post the revised date and provide notice of material changes when appropriate. Continued use after the updated Terms take effect constitutes acceptance.