Pinpoint Teams Privacy Policy

Who operates Pinpoint Teams

Pinpoint Teams and the consumer Pinpoint service are separate products operated by FortuneTech Labs LLC. This policy applies only to Pinpoint Teams.

Information we collect

• Account information such as name, email address, company membership, role, and authentication identifiers.
• Work activity such as duty status, shifts, visit check-ins, notes, proof photos, and app version information.
• Precise location while a driver has an active shift, including latitude, longitude, time, heading, and speed.
• Technical information needed to operate the service, including push tokens, reliability diagnostics, and security records.
• Campaign information in links to the Teams website, such as source, campaign, ad identifier, and Meta click identifier, when available. We associate this with a company that signs up so we can measure acquisition and paid conversion.

Background location

• Pinpoint Teams collects location data to keep the live fleet map updated during an active shift, even when the driver app is closed or not in use.
• Location sharing begins only after the driver starts a shift and stops when the shift ends.
• On-duty location is visible only to authorized members of the driver's company workspace. It is not used for advertising or sold to third parties.

How we use information

• Provide live fleet visibility, shift and visit records, proof of work, and customer activity to authorized company users.
• Operate authentication, team access, maps, notifications, storage, security, support, and product reliability.

Measurement and privacy choices

• We use Vercel’s country estimate from your IP address to determine website measurement defaults. For US visitors, Meta advertising measurement and Mixpanel analytics are enabled by default unless you have opted out or your browser sends Global Privacy Control. Outside the US, or when the country is unknown, optional measurement stays off until you accept it. Existing disabled account preferences remain disabled.
• You can turn either category off in Privacy choices below or from the website footer and dashboard. We honor Global Privacy Control by disabling both categories. Your saved refusals take precedence over regional defaults. A US regional default is recorded separately from affirmative consent; we do not send previously unmeasured activity retroactively.

Product analytics

• When Analytics is enabled under the choices described above, Mixpanel receives pseudonymous user and company identifiers, roles, campaign tags, page categories, and confirmed product events such as company setup, aggregate shift and visit counts, and billing outcomes. We do not send names, email addresses, precise location, customer records, notes, photos, support message contents, or card details to Mixpanel.
• Analytics and advertising measurement are separate optional choices. You can change either below. Sign in to apply changes to your account. Company owners also control aggregate company analytics. Declining does not affect your access. We do not enable session recordings.

Advertising measurement

• When advertising measurement is enabled under the choices described above, Meta Pixel may receive website page-view events and we may send Meta a trial-start or first-payment event. These events may include a Meta click identifier and a cryptographic hash of the company owner's email address. We do not send driver location, visit content, or payment-card details to Meta.
• If you decline before signup, we do not load Meta Pixel or send that company's conversion events to Meta. Campaign information may still be kept in our own company records. Your choice does not affect account access. You can change your choice below. If you are a company owner, sign in before changing it so we can also stop any unsent company conversion events.

Your company’s role

• The company that creates or manages a workspace controls who may join it and how work information is used within that company.
• Companies are responsible for providing workplace notices, obtaining any consent required by law, and using employee or contractor location and activity data lawfully. Users may contact their company about workplace access or policies.

Service providers and sharing

• We use service providers for hosting, authentication, databases, file storage, maps, push notifications, email, app distribution, and, when enabled under your privacy choices, advertising measurement through Meta and product analytics through Mixpanel.
• We do not sell driver location or visit content. Advertising measurement shares the limited information described above with Meta; you can opt out through Privacy choices. Information may also be disclosed when required by law or needed to protect the service and its users.

Retention and deletion

• Information is retained while needed to provide the company workspace and for legitimate security, legal, backup, and operational purposes.
• Users and authorized company owners may request account or workspace deletion through our data-deletion page.

Children

• Pinpoint Teams is a business service intended for adults and is not directed to children.